Face it, Old Bank, you've lost me.

Here's an entertaining picture of the small print relating to my ongoing effort to close the redundant bank account I don't need under the terms of the UK's exciting new Current Account Switch Guarantee. Nothing wrong with this small print. It's perfectly legible small print. Maybe eight point.
    There are four pages of it in the leaflet I was given when I went in to my building society to arrange the switch. That was seven days ago. The woman handed me the leaflet, we did the filling-in-boxes thing on her screen, then she invited me to read the small print.
    Four pages. Just saying. The assumption that customers will stop in mid-meeting for as long as it takes to read four pages of small type. I wonder if people do. Size of the type isn't an issue; it's the amount. Just saying.
    Anyway. I've got a letter confirming that the switch from my "Old Bank", as the small print calls it, will be completed on 1st November. I've got a letter confirming that my Old Bank has resolved its problems with the switch, and that the switch will be completed on 7th November.
    Less easy to scan into a future blog post is the call I've just had asking me to drop in at my Old Bank with my passport and a utility bill to confirm my identity.
    If you don't know who I am, Old Bank, why are you so reluctant to let me go?

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