
There are four pages of it in the leaflet I was given when I went in to my building society to arrange the switch. That was seven days ago. The woman handed me the leaflet, we did the filling-in-boxes thing on her screen, then she invited me to read the small print.
Four pages. Just saying. The assumption that customers will stop in mid-meeting for as long as it takes to read four pages of small type. I wonder if people do. Size of the type isn't an issue; it's the amount. Just saying.
Anyway. I've got a letter confirming that the switch from my "Old Bank", as the small print calls it, will be completed on 1st November. I've got a letter confirming that my Old Bank has resolved its problems with the switch, and that the switch will be completed on 7th November.
Less easy to scan into a future blog post is the call I've just had asking me to drop in at my Old Bank with my passport and a utility bill to confirm my identity.
If you don't know who I am, Old Bank, why are you so reluctant to let me go?