Got a second, identical, letter from Old Bank yesterday; identical except that this new one is dated 30th October. So I have two. I wonder if I'll get a third, dated five days later.
I want to do a very simple thing. I want to close this account. I've been offered the Current Account Switch Guarantee, which promises to make it easy. I don't have to notify the source of every incoming/outgoing payment individually by hand; New Bank (or in this case New Building Society) will do it for me.
These letters exist because Old Bank has found a problem with the switch. Fair enough. So far, what happens is: I get the letter; somebody calls me from New Building Society to tell me what the problem is; I fix the problem; Old Bank finds another problem.
What interests me is the contrast. I've liked Old Bank over the years. But these letters - no explanation, no way forward, shutting the conversation down - really don't play well in comparison to the phonecalls I've been getting to explain the problem. Some person from New, etc., will call shortly to tell me that Old Bank has found a discrepancy with...
I wonder if all banks behave like this, when it's switching from rather than switching to. I didn't really intend, or expect, to blog about this more than once, but I'm becoming increasingly determined to close this convenient, attractive, once useful but now redundant current account.
Even if I have to do it myself.
I want to do a very simple thing. I want to close this account. I've been offered the Current Account Switch Guarantee, which promises to make it easy. I don't have to notify the source of every incoming/outgoing payment individually by hand; New Bank (or in this case New Building Society) will do it for me.
These letters exist because Old Bank has found a problem with the switch. Fair enough. So far, what happens is: I get the letter; somebody calls me from New Building Society to tell me what the problem is; I fix the problem; Old Bank finds another problem.
What interests me is the contrast. I've liked Old Bank over the years. But these letters - no explanation, no way forward, shutting the conversation down - really don't play well in comparison to the phonecalls I've been getting to explain the problem. Some person from New, etc., will call shortly to tell me that Old Bank has found a discrepancy with...
I wonder if all banks behave like this, when it's switching from rather than switching to. I didn't really intend, or expect, to blog about this more than once, but I'm becoming increasingly determined to close this convenient, attractive, once useful but now redundant current account.
Even if I have to do it myself.